Edition dated June 1, 2025

Public Offer Agreement

Floroom — online flower and gift shop
floroom.com.ua

1. Definitions

1. 1.1. Seller — Individual Entrepreneur Radkina Iryna Hennadiivna, TIN: 3305517022, operating through the online store floroom.com.ua.
2. 1.2. Buyer — any legally capable individual who has placed an order on the Website or by contacting the Seller.
3. 1.3. Goods — fresh flowers, bouquets, floral arrangements, gift sets, and other products listed in the catalogue on floroom.com.ua.
4. 1.4. Order — a duly submitted request by the Buyer to purchase Goods, placed via the Website, phone, or messenger.
5. 1.5. Acceptance — the Buyer's confirmation of the terms of this Agreement by placing an Order and/or making payment.
6. 1.6. Website — the web resource at floroom.com.ua.

2. Subject matter

1. 2.1. The Seller undertakes to deliver the Goods to the Buyer in accordance with the confirmed Order, and the Buyer undertakes to accept and pay for the Goods under the terms of this Agreement.
2. 2.2. The Agreement is deemed concluded from the moment the Seller confirms the Order (verbally, via messenger, or by SMS/email).
3. 2.3. Assortment, prices, and availability are determined on the Website. The Seller reserves the right to change the assortment and prices unilaterally without prior notice.

3. Price and payment

1. 3.1. The price of the Goods is stated on the Website in Ukrainian hryvnias (UAH) and is final unless otherwise agreed.
2. 3.2. Payment may be made by:
   • cash upon pickup;
   • bank transfer to the Seller's card account (details provided upon order confirmation);
   • online payment services (LiqPay, Monobank, PrivatPay, etc.).
3. 3.3. For personalised or large orders, the Seller may require partial or full prepayment.
4. 3.4. Payment constitutes acceptance of the terms of this Agreement.

4. Delivery terms and timeframes

1. 4.1. The Seller delivers Goods within Izmail and within a radius agreed with the Buyer. Delivery conditions and costs are confirmed at the time of Order placement.
2. 4.2. The preparation and delivery timeframe is agreed individually and depends on the complexity of the bouquet and the shop's workload.
3. 4.3. The Seller is not liable for delivery delays caused by circumstances beyond its control (force majeure, armed conflict, severe weather, etc.).
4. 4.4. The Buyer must ensure that someone is available to accept the Goods at the specified address at the agreed time. Costs of re-delivery due to the Buyer's absence are charged additionally.
5. 4.5. Pickup is available at: Izmail, 3 Torhova St, during business hours.

5. Rights and obligations of the parties

The Seller undertakes to:

• deliver Goods in accordance with the confirmed Order;
• ensure adequate quality of Goods at the time of handover;
• provide the Buyer with accurate information about the Goods, prices, and delivery terms;
• maintain the confidentiality of the Buyer's personal data.

The Seller reserves the right to:

• substitute flowers with equivalent ones in case of unavailability without prior notice;
• decline an Order without stating a reason;
• amend the terms of this Agreement unilaterally by publishing a new version on the Website.

The Buyer undertakes to:

• provide accurate information when placing the Order (address, recipient name, contact phone number);
• make payment in a timely manner;
• accept the Goods at the agreed time;
• inspect the Goods for compliance with the Order upon receipt.

The Buyer has the right to:

• receive Goods in accordance with the confirmed Order;
• file a complaint with the Seller in case of inadequate product quality;
• cancel the Order before the florist begins preparing it.

6. Product quality and complaints

1. 6.1. Fresh flowers are perishable goods. The Seller guarantees the quality of Goods at the time of handover to the Buyer.
2. 6.2. Minor visual differences between the flowers and the photos on the Website (colour, size, shape) are natural and do not constitute grounds for a complaint.
3. 6.3. If the Buyer discovers significant defects, they must notify the Seller within 24 hours of receipt, including photographic evidence.
4. 6.4. Following review of the complaint, the Seller shall, at its discretion, arrange a replacement or issue a refund in accordance with the Refund Policy.
5. 6.5. Complaints submitted after 24 hours or without photographic evidence will not be considered.

7. Returns and exchanges

1. 7.1. The refund procedure is governed by a separate document — the Refund Policy — published on the Website.
2. 7.2. Fresh flowers, as perishable goods, are not subject to exchange or return, except in the cases set out in the Refund Policy.

8. Personal data protection

1. 8.1. By placing an Order, the Buyer consents to the processing of their personal data (name, phone number, address) for the purpose of fulfilling this Agreement.
2. 8.2. The Buyer's personal data will not be shared with third parties except as required by the laws of Ukraine.
3. 8.3. The Seller undertakes not to use the Buyer's personal data for marketing purposes without their explicit consent.

9. Liability of the parties

1. 9.1. The Seller is not liable for deterioration of the Goods after handover to the Buyer due to improper storage conditions.
2. 9.2. The Seller is not liable for any damage resulting from inaccurate or incomplete information provided by the Buyer when placing the Order.
3. 9.3. The parties are released from liability for failure to fulfil obligations in the event of force majeure (armed conflict, natural disasters, government decisions, etc.).
4. 9.4. The Seller's maximum liability is limited to the value of the paid Order.

10. Dispute resolution

1. 10.1. All disputes shall be resolved through negotiation. The Buyer submits a written complaint to the Seller, who undertakes to review it within 7 (seven) business days.
2. 10.2. If no agreement is reached, the dispute shall be referred to the competent court at the Seller's place of registration in accordance with the applicable laws of Ukraine.

11. Term of the agreement

1. 11.1. This Agreement enters into force upon Acceptance by the Buyer and remains in effect until both parties have fully fulfilled their obligations.
2. 11.2. The Seller reserves the right to amend this Agreement unilaterally. A new version enters into force upon its publication on the Website.

12. Seller's details